Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and communications. We are a globally diverse team of 66,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2013, we generated $19.1 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #152 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,800 percent.
Post: Application Support Specialist (Capillary Electrophoresis)
Job Description
This position is responsible for providing the technical pre-sales and post sales field support for the defined market segment related to the SCIEX Separations products (Capillary Electrophoresis)
Key Responsibilities
- Deliver high quality support to users to ensure customer satisfaction leading to development, nurturing and retention of key customer base Plan and deliver training courses, provide phone, web and in-lab technical support of Capillary Electrophoresis products and monitor customer satisfaction through regular contact with key accounts.
- Pre-sales demonstration of Separations instruments and workflows. This will include working with sales teams on the qualification of customers/sales strategy, the development of new CE and CE-MS based analytical methods and generation of demonstration reports
- Prepare and/or deliver technical presentations and product demonstrations at scientific conferences.
- Prepare technical documents and white papers for publication in Separations literature and peer review journals.
- Maximize instrument usage to meet productivity targets and contribute to win rate
- Conduct and deliver regular trainings/refreshers for sales and service teams.
- Coach junior members of the team
- Provide market intelligence and updates on ongoing trends in the defined vertical segment
- Generate IP for the organisation based on research done on SCIEX Separations instruments
- Support the smooth running of the Demo Lab in the Centre of Excellence
Candidate Profile
- Doctorate/Post Doc/Post graduate in Analytical Chemistry/LifeSciences
- 4-8 years of relevant experience in Lifesciences or related industry
- In-depth understanding of analytical techniques in research, specific to Liquid Chromatography or Capillary Electrophoresis.
- Laboratory-based experience in the application of these technologies, including method optimization and troubleshooting.
- Preferable to have hands on experience related to other instrumentation and techniques in CE and LC-MS workflows.
- Proven experience of teaching or training the use of separations sciences equipment
- Excellent communication skills (written and oral); Strong presentation skills
- Analytical thinking
- Demonstrated experience of being a team player
- Good command over the English Language
- Proficiency in MS-Office
- Flexibility to travel frequently at short notice
Additional Information:
Qualification: M.Sc in Analytical Chemistry/LifeSciences/B. Pharma
Location: Mumbai
Reference: 003513
Industry Type: Pharma/ Biotech/Clinical Research
Functional Area: Sales
End Date: 10th October, 2016
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