World University of Bangladesh

PATIENT RELATIONSHIP MANAGEMENT : PATIENT CARE WITH CRM APPROACH

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ABOUT AUTHOR
AK Mohiuddin
Department of Pharmacy, World University of Bangladesh,
Dhanmondi, Dhaka, Bangladesh

ABSTRACT
In the business world, customer relationship management is utilized to hold customer reliability so as to expand income. Healthcare associations can fabricate a similar sort of relationship with patients, and it can likewise offer progressively unmistakable advantages. The principal advantage is by utilizing a similar hospital a patient's treatment history ought to be moderately outstanding by the association. Intermittently, extraordinary hospitals utilize distinctive patient data frameworks which are not constantly perfect with one another. On the off chance that a patient continues changing the hospital, his or her medical record can be dissipated around different destinations. In a perfect world, if the patient is treated by a similar doctor in each visit, that doctor will get progressively comfortable with the patient, which could enhance treatment. The most unmistakable advantage, be that as it may, is time. In the event that the patient goes to a similar doctor inevitably, there is no requirement for long registration toward the start of each visit. In spite of the fact that a developing collection of proof backings the utilization of cell phone short message service (SMS) for increasing physical movement, sustenance, and smoking suspension, past investigations were constrained by an attention on center to upper pay populaces, and have not focused on transcendently country networks outside the healthcare conveyance framework. Hospital websites are considered as a fitting framework for trading data and building up correspondence between patients, hospitals, and medical staff. Website character, website contact intelligence, shopping accommodation, just as consideration and service are the variables to the extent the patient relationship management is concerned. In healthcare situations, patients are considered as the primary customers; in this way, the term Patient Relationship Management (PRM) is utilized in these unique situations. PRM permits healthcare focuses to have a superior understanding into the requirements of patients while giving them better consideration. Thusly, PRM gives a chance to utilize information and data to comprehend customers and to make an incentive with them. The requirement for PRM developed when associations comprehended that it was less exorbitant to keep their present customers, while pulling in another customer would be more-expensive for an association than keeping their present customers.

COMMUNITY LIAISON PHARMACISTS IN HOME CARE

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ABOUT AUTHOR
AK Mohiuddin
Department of Pharmacy,
World University of Bangladesh,
Dhanmondi, Dhaka, Bangladesh

ABSTRACT
The term “Home-based care” or simply home care may be defined as a wide array of different types of care provided in the home by a wide range of parties. The continuum of different types of home-based care delivered in the home varies in terms of different dimensions, including acuity, type of care provided, and degree of physician involvement. Home-based care includes both formal and informal personal care services, Medicare skilled home health, physician house calls, and even “hospital-at-home” services. Medication-related issues are basic among home care patients who take numerous medications and have complex medical chronicles and medical issues. The objectives of home social insurance administrations are to assist people with improving capacity and live with more prominent freedom; to advance the customer's ideal dimension of prosperity; and to help the patient to stay at home, maintaining a strategic distance from hospitalization or admission to long-term care foundations. Home care is an arrangement of care given by talented experts to patients in their homes under the bearing of a doctor. Home medicinal services administrations incorporate nursing care; physical, word related, and discourse language treatment; and medical social administrations. Doctors may allude patients for home medicinal services administrations, or the administrations might be asked for by relatives or patients. The scope of home human services benefits a patient can get at home is boundless. Contingent upon the individual patient's circumstance, care can extend from nursing care to specific medical administrations, for example, laboratory workups. Basic analyses among home medicinal services patients incorporate circulatory disease, coronary illness, damage and harming, musculoskeletal and connective tissue disease and respiratory disease.

PHARMACO-ECONOMICS: THE COST OF HEALTH

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ABOUT AUTHOR
AK MOHIUDDIN
Faculty of Pharmacy, World University of Bangladesh
Dhanmondi, Dhaka, Bangladesh

ABSTRACT
Pharmacoeconomics has been characterized as the depiction and examination of the cost of medication treatment to healthcare frameworks and society. All the more explicitly, pharmacoeconomic look into is the way toward recognizing, estimating, and contrasting the costs, dangers, and advantages of programs, services, or treatments and figuring out which elective delivers the best wellbeing result for the asset contributed. This data can help clinical chiefs in picking the most cost-effective treatment alternatives. Pharmacoeconomics is a division of results examine that can be utilized to measure the estimation of pharmaceutical care items and services. Pharmaceutical care has been characterized as the mindful arrangement of medication treatment for the reasons for accomplishing unequivocal results.

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Figure 1. Graphical Extract

Materials and Methods:
Research conducted a year-round comprehensive literature search, which included technical newsletters, newspapers journals, and many other sources. The present study was started from the beginning of 2018. PubMed, ALTAVISTA, Embase, Scopus, Web of Science, and the Cochrane Central Register of was thoroughly searched. The keywords were used to search for different publishers’ journals like Elsevier, Springer, Willey Online Library, Wolters Kluwer were extensively followed. Medicine and technical experts, pharma company representatives, hospital nurses and chemists were given their valuable suggestions. Projections were based on estimates of drug and therapy related cost, cost of being ill and hospitalization and cost of well-being. Pharmacists role in allied areas of cost calculation and minimizing through ADR management, prevent disease and hospitalization and drug selection were given the highest priority.

FRAMEWORK FOR PATIENT SAFETY

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ABOUT AUTHOR
AK MOHIUDDIN
Faculty of Pharmacy, World University of Bangladesh
Dhanmondi, Dhaka, Bangladesh

ABSTRACT
Medication errors are basic all in all training and in healing facilities. The two errors in the demonstration of writing (prescription/administering/administration errors) and endorsing deficiencies because of imperfect medicinal choices can result in mischief to patients. Any progression in the endorsing procedure can ignite errors. Slips, passes, or missteps are wellsprings of errors, as in unintended oversights in the account of medications. Blames in portion determination, discarded transcription, and poor handwriting are normal. Lacking mindfulness or ability and deficient data about clinical qualities and past treatment of individual patients can bring about endorsing issues, including the utilization of possibly mistaken medications. A perilous workplace, intricate or indistinct techniques, and deficient correspondence among human services staff, especially among specialists and medical attendants, have been distinguished as huge basic factors that add to prescription errors and endorsing issues. Dynamic intercessions went for diminishing prescription and endorsing issues are emphatically prescribed. This ought to be committed on the instruction and preparing of prescribers and the utilization of on-line helps. The unpredictability of the endorsing methodology ought to be decreased by presenting mechanized frameworks or uniform recommending diagrams, so as to abstain from account and exclusion errors. Input control frameworks and quick audit of prescriptions, which can be performed with the help of a healing center drug specialist, are additionally useful. Reviews ought to be performed occasionally.

ARTS AND SCIENCE OF PATIENT COMPLIANCE

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ABOUT AUTHOR
AK MOHIUDDIN
Faculty of Pharmacy, World University of Bangladesh
Dhanmondi, Dhaka, Bangladesh

ABSTRACT
The word ‘compliance’ comes from the Latin word complire, meaning to fill up and hence to complete an action, transaction, or process and to fulfil a promise. In the Oxford English Dictionary, the relevant definition is ‘The acting in accordance with, or the yielding to a desire, request, condition, direction, etc.; a consenting to act in conformity with; an acceding to; practical assent”. Compliance with therapy is simply patients understanding of medication, motivation toward having this medication is a prescribed manner with the belief that the prescriber and prescribed medicine will be beneficial for his well-being. Although this is often the case, in a number of situations, the physician and pharmacist have not provided the patient with adequate instructions or have not presented the instructions in such a manner that the patient understands them. Nothing should be taken for granted regarding the patient’s understanding of how to use medication, and appropriate steps must be taken to provide patients with the information and counseling necessary to use their medications as effectively and as safely as possible. 20% to 30% of new prescriptions are never filled at the pharmacy. Medication is not taken as prescribed 50% of the time. For patients prescribed medications for chronic diseases, after six months, the majority take less medication than prescribed or stop the medication altogether. There are both federal and state laws that make using or sharing prescription drugs illegal. If someone take a pill that was prescribed to someone else or give that pill to another person, not only is it against the law, it's extremely dangerous.

THE MYSTERIOUS DOMINATION OF FOOD/DRINKING WATER CONTAMINANTS AND ADULTERANTS IN BANGLADESH

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ABOUT AUTHOR
AK MOHIUDDIN
Faculty of Pharmacy, World University of Bangladesh
Dhanmondi, Dhaka, Bangladesh

ABSTRACT
Food adulteration and contamination are as old as the civilization itself. It is the consequence of the development of civilization, over utilization of nature, industrialization and in a price for the progression. It is highly prominent in Urban areas of Bangladesh. It is the consequence of commercialism of business people who are doing this knowingly to maximize profit. Higher degree of awareness shown by the people with higher educational background. Government regulatory agencies are less confident regarding food standard testing, as reported in the study. Educated people show higher degree of awareness of how the quality of food should be maintained. Regulatory authority is found to be in confidant in testing the food standard which also reflects their negligence. Safe food means, in general, there will be no danger from harmful elements that are deliberately added to food products in the country. The economic development of this country rarely reveals the basic literacy and consciousness of mass people. Necessary steps are to be taken to protect the environment for our own existence.

CHEMICAL CONTAMINANTS AND POLLUTANTS IN THE MEASURABLE LIFE OF DHAKA CITY

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ABOUT AUTHOR
AK MOHIUDDIN
Faculty of Pharmacy, World University of Bangladesh
Dhanmondi, Dhaka, Bangladesh

ABSTRACT Environmental pollution and food contamination are as old as the civilization itself. It is the consequence of the development of civilization, over utilization of nature, industrialization and in fact a price for the progress. It is highly prominent in Dhaka city. Air pollution is mainly due to the vehicle emission, industrial discharge and burning of fossil fuel. The water resource of Dhaka becomes a major health threat due to arsenic contamination, inadequate household/industrial/medical waste disposal and industrial effluent management. Food contamination came from the commercialism of business people who are doing this knowingly to maximize profit. Necessary steps are to be taken to protect the environment for our own existence. This paper reveals chemical pollution and contamination issues of Dhaka city, the capital of Bangladesh.

AN A-Z OF PHARMA INDUSTRY REVIEW: BANGLADESH PERSPECTIVE

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ABOUT AUTHOR
AK MOHIUDDIN

Faculty of Pharmacy, World University of Bangladesh

ABSTRACT
After liberation, Bangladesh pharma industry was largely dominated by the import dependent MNCs. On or before 1982 ordinance, 75% of the market was dominated by the MNCs and the rest share was with the other 133 local companies. After NDP formulation and the Drug Control Ordinance, there was a dramatic change of reverse. By 1994, a few pharma companies achieved a tremendous growth and they reinvest their profit for faster return. By next decade, Bangladesh is aiming to 30 world class drug manufacturers to establish strong footstep in global pharma market. Bangladesh, as an LDC got exempted from the obligation of patent and data protection in this arena until 2033. Interestingly, Bangladesh already passed across the LDC landmark to a developing country. So, there’s window of opportunity of more than a decade to grow further from that aspect.

MANAGING RATIONAL USE OF DRUGS IN BANGLADESH

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ABOUT AUTHOR
AK MOHIUDDIN
Faculty of Pharmacy, World University of Bangladesh

ABSTRACT
Despite substantial progress in drug manufacturing, irrational drug use, inappropriate prescribing, inadequate access to essential drugs are major problems affecting the total health care system badly of Bangladesh. Virtually, all the drugs are available without prescriptions and self-medications are highly common. Access to essential medicines is significantly less than that mentioned in the official documents. Price of essential medicines is not consistent and the drugs regulating authority does not have any control over pricing of drugs. In short, the economical development and educational flourishment doesn’t represent the health sector of Bangladesh.

Purpose: Discussion and projection of drug use and monitoring status in Bangladesh. The pharmacists have a vital role to play which is thoroughly discussed.