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Terms of Reference : District Hospital Quality Manager Selection Criteria:
MBBS/Dental/AYUSH/Nursing/Life Science/Social Science Graduate and/or masters in Hospital (or Health) Administration/ Hospital (or Health) Management (MHA or equivalent) - equivalent). Candidates with experience in Health care Quality/Health systems would be preferred. Computer literacy, knowledge of government legislations and polices are essential. Candidate must have good communication skills both written and verbal; fluency in Telugu and English desired. Training and experience of implementing a recognized quality system like NABH/ISO 9001:2008/Six Sigma/ Lean/would be preferred. Strong Telugu and English language skills required - verbal and written.

Roles and Responsibilities:
1.This position carries responsibility for administration (with regards to smooth quality services) of all non-direct patient care services and departments in a District Hospital. Manage non-clinical services (like infection prevention, security, diet etc.), staff and facilitate Rogi Kalyan Samiti meetings and actions. Specific duties and responsibilities will include:
2.Ensuring good quality non-clinical services like infection prevention, security, diet etc.
3.Ensuring clean/sterile surroundings, OPD areas, Wards, Labour Room, OT and patient amenities.
4.Periodic assessment and review of hospitals on quality checklist and arrive at a score for facility/departments.
5.Identification of gaps and develop action plan under the guidance of in-charge of the hospital followed by monitoring compliance.
6.Facilitate conduct of meeting of Rogi Kalyan Samiti. It would include ensuring preparation of agenda notes, action taken report and minutes of the meeting.
7.Management of out-sourced services such diet, security, laundry, BMW management.
8.Ensuring that the hospital meets all regulatory compliances such as BMW, Blood Bank/storage license, AERB regulations, etc.
9.Hospital manager is to take a round of the hospital daily and look at the functioning of departments, equipment and ambulance. Facilitation of activities for gap closure, corrective and preventive action.
10.Keep a record of non functional equipment and timeline for its repair along with AMC for all equipment’s.
11.Supervising punctuality, day-to-day working, supervision of other staff members, work output and channel the work input to improve overall efficiency and keep unit’s morale up.
12.Planning and work-out modalities towards upliftment, preventive maintenance of equipment and vehicles and modernization of the hospital. 
13.Analyze utilization of various hospital services and equipment etc.
14.Periodic information and assessment on utilization of untied grants, AMGs, RKS grant etc. and timely submission of SOEs and UCs.
15.Analyze financial outlays and their effective utilization.
16.Prepare yearly plan for expenditure after assessment.
17.Carrying out exit interviews, satisfaction surveys (external and internal customer), time motion studies etc. to keep hospital services up to quality standards.
18.To institute an effective grievance redressal system both for the employees and the patients.
19.Computerization of District Hospital functions.
20.Strengthen District Hospital MIS, KPI and report actions taken.
21.Prepare monthly/quarterly and yearly report of hospital progress.
22.Perform other duties and work assigned by the hospital in charge.

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