Job for Executive – Training & Development (Soft-skills / Technical Trainer)- Kolkata in Apollo Pharmacy

Apollo Pharmacy is a leading retail chain of pharmacy and is a unit of - Apollo Hospitals Enterprise Ltd. - Asia's largest healthcare group.
Our growing Retail Pharmacy network touches lives across the length and breadth of India and we serve 150000+ customers a day. With over 30 years of retailing experience, customer-focused service and brand value our network spans out to 1550+ retail pharmacies through which we have been serving our customers for their healthcare needs 24x7.

Post: Executive – Training & Development (Soft-skills / Technical Trainer)No of Position:-2, Kolkata

Job Description
1. Training Need Identification and Analysis; customization of Training Methodology
2. Preparation of Monthly Training Calendar
3. Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man days
4. Plan and deliver induction to new hires on bi-monthly basis
5. Plan and deliver new hire’s training program on bi-monthly basis
6. Plan and deliver existing employees training program
7. Plan and conduct OJT in SAP/ HBP HR: Coordinate with HR

1. To receive the list of new joinees eligible for induction and new hire training as per the training calendar
2. To submit the attendance of trainees undergoing induction and new hire training
3. To track three monthly assessments of trainees and carry out counselling whenever required
4. To help solve issues related to attendance, ID card, uniform etc Budget & MIS: Generate and maintain training related employee databasePrepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s) to the Training coordinatorRecord actual monthly training expenditure in training MIS Operations & customer service: Encourage and direct supervisors for collecting customer feedback formsCollect relevant issues during branch visit and coordinate with concerned in operations for solutions Liaison with the concerned in operations to deliver operations modules during New hire training

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Candidate Profile
The incumbent needs to have good conceptual understanding of pharmacy practice and soft-skills in relation to the pharmacy retail industry. Self motivated, excellent communication, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.

Additional Information:
Location: Kolkata
Functional Area: Trainer
Industry Type: Apollo Pharmacy, Retail Pharmacy
Employment Type: Full Time
Job Type: Regular
End Date: 15^th June, 2014