Apollo Pharmacy is a leading retail chain of Pharmacy and is a unit of - Apollo Hospitals Enterprise Ltd. - Asia's largest healthcare group. Our growing Retail Pharmacy network touches lives across the length and breadth of India. Accredited with - International Quality Certification, with over 30 years of retailing experience, customer-focused service and brand value our network spans out to over 3000 retail pharmacies through which we have been serving our customers for their healthcare needs 24x7.
Post : Executive - Training & Development
No of posts : 04
Drive Training & Development for employees’ with the ultimate goal of creating a wow experience to the customers.
1.Training Need Identification and Analysis; customization of Training Methodology
2.Preparation of Monthly Training Calendar
3.Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man days
4.Plan and deliver induction to new hires on bi-monthly basis
5.Plan and deliver new hire’s training program on bi-monthly basis
6.Plan and deliver existing employees training program
7.Plan and conduct on the job training in SAP/BOT/HBP as per business requirements
1.Coordinate with HR
2.To receive the list of new joinees eligible for induction and new hire training as per the training calendar
3.To submit the attendance of trainees undergoing induction and new hire training
4.To track three monthly assessments of trainees and carry out counselling whenever required
5.To help solve issues related to attendance, ID card, uniform etc
Budget & MIS:
1.Generate and maintain training related employee database
2.Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s) to the Training coordinator
3.Record actual monthly training expenditure in training MIS
Operations & Customer Service:
1.Encourage and direct supervisors for collecting customer feedback forms
2.Collect relevant issues during branch visit and coordinate with concerned in operations for solutions
3.Liaison with the concerned in operations to deliver operations modules during New hire training
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1) The incumbent needs to have good conceptual understanding of pharmacy practice and soft-skills in relation to the pharmacy retail industry.
2) Self-motivated, fluent communication in respective regional language & English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.
3) This job will require travelling within the region across retail/hospital based pharmacies for on the job training purpose.
Experience: 1-7 yrs
Qualification: B.Pharm, M.Pharm
Functional Area: Training & Development
Industry Type: Apollo Pharmacy, Retail / Wholesale
End Date: 30th March, 2018
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