At Wipro, the safety, health and wellbeing of our employees is of paramount importance and over the past several weeks we have taken a series of preventive measures to protect our employees from the Coronavirus outbreak. Given the evolving situation, we have advised our employees to work from home wherever feasible and if their role allows them to do so. Wipro offices will remain open. Our global Environment, Health & Safety (EHS) and crisis management teams will continue to assess the situation, review these measures after a week and decide the future course of action.
Post : Associate
Job Description
• Owns the complaint handling process including
- Complaint evaluation including adverse event reporting decisions, coding, follow up for additional information and closure of records
- Initiating Good Faith Effort (GFE) and Follow-ups for additional information and product returns
- Assessment of Complaints (events) for proposed MDR reportability and submits assessment to client and/or submits directly to the regulatory authority
• Owns the complaint investigation activities including:
- Assessment of the accuracy of the hazard code assigned to the record
- Run the decision tree based on the information available in the complaint record
- Reportability assessment
- Complete good faith effort for missing information (NR)
- Failure code assignments (NR)
- Risk Level Assignment(NR)
- Complaint Review and Closure
• Performs reviews and assessments of complaints processed by peers as part of cross utilization approach
• Responsible for contacting SME’s, QAs, Team Lead as needed to obtain complaint closure
• Responsible in timely escalation of significant events to the Team Lead
• Keeps oneself updated, aware of, and compliant to all Company and Customer policies and procedures which include Information Security Management Systems
• Keeps all company information which includes customer information confidential and secured
Candidate Profile
• Bachelors of Science in Nursing, Pharmacy or any Life Science course graduate
• Preferably with clinical experience and/or a Registered Nurse / Pharmacist
• 0-1 year experience in any BPO and/or customer communication experience preferred
• Able to write effective Medical and Technical narratives regarding the complaints
• Able to create Customer Letters, if required
• Must have good computer skills, effective keyboarding skills
• Must have excellent telephonic and listening skills
• Able to think critically to determine the type of questions which need to be asked to gather necessary information
• Good problem solving and analytical skills
• Good customer service skills
Additional Information
Experience : 0-1 year experience
Qualification : B.Pharma, B.Sc
Location : Kolkata, India
Industry Type : Pharma/ Healthcare/ Clinical research
End Date : 30th January, 2022
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