Customer Relationship Manager Require at Myrica Healthcare

Envisioned in the lap of sacred Himalayas, Myrica aspires to become one of most Holistic, Innovative, Affordable and Patient centric company. With more than 100 years of leadership experience in Pharmaceuticals, Healthcare, and Information Technology, we are determined to solve the major challenges in global healthcare space today, through our Pharmaceutical Products and Healthcare services.

Post : Customer Relationship Manager

No of Post : 01

Job Description :
• Conduct market research to understand competitors and market trends and coordinate with Senior.
• Regularly review sales data and create reports for senior level officers.
• Manage & monitor promotional & sales activities.
• Any other activities as per requirements to increase the sales.
• Determines a course of action to resolve customer problems.
• Interacts with customers using phone and in person.
• Provides assistance to representatives during extremely busy times.
• Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
• Takes customer complaints to upper management when necessary.
• Interacts with vendors.
• Generates reports for upper management.
• Maintains database of customers for follow up.
• Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.
• Uses social media to help promote the company’s products and services.
• Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
• Meets deadlines.

Candidate Profile :
• Must have outstanding customer service skills.
• Strong interpersonal and active listening skills.
• Must have good computer skills.
• Must be highly detail oriented and have the ability to effectively multi-task.
• Must have excellent management and leadership skills.
• Extensive knowledge of the products and services offered by the company.

Additional Information
Experience : 3+ year
Qualification : D.Pharma / B.Pharma or Science Background
Location : Uttarakhand
Industry Type : Pharma/ Healthcare/ Clinical research
End Date : 20th December, 2021