EVERSANA is a leading independent provider of global services to the life sciences industry. The company’s integrated solutions are rooted in the patient experience and span all stages of the product life cycle to deliver long-term, sustainable value for patients, prescribers, channel partners and payers. The company serves more than 670 organizations, including innovative start-ups and established pharmaceutical companies, to advance life sciences solutions for a healthier world.
Post : Analyst / Sr. Analyst – International Healthcare Voice Process
Job Description
• Handle inbound and outbound calls related to healthcare services.
• Provide excellent customer service by addressing queries, concerns and complaints professionally.
• Accurately document all call interactions in internal CRM systems.
• Ensure compliance with HIPAA and company policies regarding patient confidentiality.
• Collaborate with internal departments to resolve issues promptly.
• Meet defined metrics such as call quality, Average Handling Time (AHT) and First Call Resolution (FCR).
• Follow up on unresolved issues and ensure timely closure.
Requirements
• Experience : 0–5 years
• Location : Pune – Work from Office
• Shift : US shifts (Night Shift), 5 days a week
• Weekend : Ready to work on Saturday and Sunday
• Employment : Full-time
• Communication : Excellent English communication skills, both verbal and written
• Additional : Knowledge of Spanish will be an added advantage
Walk In Details
Date : 3rd September, Thursday
Time : 12:00 PM – 2:00 PM
Venue : Godrej Skyline / Godrej Koregaon Park
Annexe Unit 601, 6th Floor,
Koregaon Park, Pune – 411036
See All B.Pharm Alerts M.Pharm Alerts M.Sc Alerts Ph.D Alerts
See All Other Jobs in our Database
Subscribe to Pharmatutor Job Alerts by Email
