QIAGEN enhances its portfolio with several PCR-based assay panels covering entire biological pathways and diseases, thereby strengthening its offering for pharmaceutical research. QIAGEN acquires DxS Ltd., giving the company a leadership position in personalized healthcare.
Post: Scientist, Advanced Genomics Applications
Job Description
Demonstrated scientist to work in a team of application scientists and technical specialists to provide exceptional scientific and technical support and services for the Advanced Genomics product lines including Ingenuity, CLC bio, and Biobase. This position includes providing hands on support to enable users to successfully harness our product lines to meet their advanced needs. Our user base includes highly skilled researchers, scientists and clinicians.
Position Requirements
Customer Advocate:
• Must have critical thinking and problem solving skills to analyze, define, and solve complex customer scientific and technical issues
• Optimize the customer experience through advocating on the behalf of the customer to ensure consistent and valuable customer satisfaction
• Follow established systems and protocols to gather, record and escalate customer feedback to guarantee a high quality and high consistency customer interface
• Contribute to improving customer facing touch points (help portals, product manuals, video tutorials, etc.)
Working with partners and multiple departments:
• Partner with multiple departments and global teams to resolve customer and/or process issues and follow up to ensure the same issues are not reoccurring
• Provide customer feedback to the product management teams and keep up to date with product development timelines and direction
• Ensure any issues are being escalated and handled appropriately in a timely manner
Candidate Profile
• PhD or experience equivalent in life science research, bioinformatics, computational biology, or molecular biology
• Knowledge and familiarity in bioinformatics and the interpretation of complex biological datasets desired
• Experience in utilizing various software programs in biological research
• Must have a demonstrated proficiently in the English language including excellent written, presentation and verbal communication skills
• Demonstrated ability to solve complex problems in advanced genomics research arenas
• Exceptional team member in a highly skilled group of scientists
• Comfortable with interfacing with users via email, phone, and chat
• Drive to explore, find solutions and achieve results
• Ease and interest in working with people from diverse backgrounds
• Excellent customer service skills, enthusiastic attitude, and solid work ethics
Additional Information:
Qualification: Any Graduation
Location: Bangalore
Functional Area: R&D
Industry Type: Pharma/Biotech/Clinical Research
Job ID #: 3990
End Date: 10th July, 2015
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