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Post for Associate - Technical Product Support @ VWR Lab


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VWR International is a leader in the global research laboratory industry. VWR's business is highly diversified across products and services, geographic regions and customer segments. The company offers products from a wide range of manufacturers, to a large number of customers primarily in North America, Europe and other locations.
VWR's principal customers are major pharmaceutical, biotechnology, chemical, technology, clinical, food processing and consumer product companies, universities and research institutes, governmental agencies, environmental testing organizations, and primary and secondary schools. VWR distributes a diversified product mix, including chemicals, glassware and plasticware, equipment and instruments, furniture, protective apparel, production and safety products, and other life science and laboratory products and supplies.
VWR supports its customers by providing storeroom management, product procurement, supply chain systems integration, technical services and laboratory bench top delivery. VWR maintains operations in over 20 countries and employs over 6.000 people worldwide.

Post: Associate - Technical Product Support- TECEU-A

Job Description:
Working as part of the Technical Services Hotline Team
Office based, reporting to Department Team Leader and UK Service Manager
To be part of a multi disciplined team providing direct technical support to our customers and sales associates via the telephone and email. The team will consist of 9 associates from a variety of scientific specialities including Chemistry, Life Sciences, Microbiology and Chromatography.

Key Tasks:
• Provide first-line technical information relating to our product range to customers via a hotline or email. Incoming enquiries are divided between team members to make best use of technical knowledge and experience, but a willingness to expand that knowledge and tackle enquires of a variety of natures.
• To maximise the opportunity to achieve sales through the supply of technical assistance;
• Providing product specifications and application support
• Checking product compatibility
• Identifying products based on application of end user


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• Suggesting alternatives to unavailable products
• Up selling of products and services where possible
• Maintain a database of supplier product information, specification and certificates.
• Build a relationship with UK based sales staff and customer service associates to ensure continuity of service provided.
• Ability to produce results in a pressurised environment, within agreed service levels and the ability to follow through on all commitments.

Candidate Profile:
• Minimum of a Postgraduate Degree in Chemistry/Biology or an equivalent subject. Preferably with HPLC/chromatography experience.
• Practical Laboratory experience is crucial.
• Communicates well both verbally and in writing in English. With clear telephone manner. Preferably with some customer service experience.
• Dedicated team player that will work with others to ensure the team achieves it goals and objectives.
• Customer centric approach, with ability to provide accurate information in user-friendly manner to both technical and non-technical purchasers.
• Awareness of the sales process and a commercial understanding of the service offered by VWR UK.
• Attentive to details and accuracy of information supplied.
• Ability to listen to enquiry, analysis information given; probe for additional information or hidden problems to ensure a full understanding of the enquiry is achieved before formulating a response.

Additional Information:
Experience: Min. 2 Years
Location: Coimbatore
Education: B.Pharm, B.Sc, - Chemistry, Biology, Life Sciences
Industry Type: Pharma/ Biotech/Clinical Research
Functional Area:
Job ID: VWR-003
End Date: 21st Nov., 2011

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