Skip to main content

Job for B.Pharm, B.Sc in NCQ Hub at Novartis

Apollo Pharmacy hiring

Pharma courses

Apollo Pharmacy hiring

pharma courses

Novartis has one of the most exciting product pipelines in the industry today. A pipeline of innovative medicines brought to life by diverse, talented and performance driven people. All of which makes them one of the most rewarding employers in their field.

Post : Sr. Executive - NCQ Hub 3

Job Description 
The primary responsibility of the Executive / Sr. Executive Quality Assurance is to man-age the day-to-day processes related to the Complaint Management activities under NCQ Complaint India Hub responsibility, identifying and reporting high profile complaint events. 
• Responsible for handling technical market complaints and processing in e-QMS (initial assessment)
• Responsible for initiating escalation, if needed, and following-up with country quality responsible
• Responsible for assigning complaint to respective manufacturing site/ESO
• SPoC for stakeholders, e.g. investigation sites, NPS, MedInfo-Call Center if in place
• Responsible for complaints QA closure in system (e-QMS)
• Responsible for preparing draft of feedback letter and sharing with CO QA to answer to the client
• Responsible for performing local reconciliations with stakeholders, e.g. NPS and MedInfo
• Responsible for management of complaint and sample disposition received from Indian customer, including send-out to investigation site.
• Additional responsibilities include and are not limited to training of employees, reporting of metrics and strategies that will continuously improve the processes and customer service/customer satisfaction levels and outline course of actions as a result.

Candidate Profile
Degree in Sciences / Pharmacy English fluent in speaking and writing. 2-3 years experience in the pharmaceutical industry in a relevant field such as quality assurance, quality control, registration, clinical development or production or a directly related area. Smart Freshers can also be considered.

Additional Information
Experience : 2-3 year
Qualification :
B.Sc, B.Pharm
Location : Mumbai
Industry Type : Pharma/ Healthcare/ Clinical research
Functional Area : Quality
End Date : 30th July, 2019


See All   Ph.D Alerts   M.Pharm Alerts   B.Pharm Alerts   MBA Alerts

See All   Other Jobs in our Database

Subscribe to Pharmatutor Job Alerts by Email