NURSES’ PERCEPTION OF MOTIVATION AND JOB SATISFACTION IN GHANA: A CASE STUDY OF THE KORLE-BU TEACHING HOSPITAL IN ACCRA
1Charles Owusu-Aduomi Botchwey*, 2Yaa Kusi-Ameyaa, 1Isaac Adom-Konadu, 1Ebenezer Dzinpa Effisah
1 University of Cape Coast
2 University of Professional Studies-Accra
Healthcare provision aims at ensuring that clients who visit a healthcare facility are provided with affordable and quality healthcare aimed at promoting the well-being of the people in the catchment areas of the healthcare facility. Considering the pivotal role played by nurses in helping deliver quality healthcare, one of the most pertinent issues has been the question of how nurses perceive motivation and how best to motivate them. The study aimed at empirically evaluating the current perception of nurses in the Korle-Bu Teaching Hospital on motivation and job satisfaction and how to improve the motivation of nurses aimed at promoting quality healthcare. The study adopted a qualitative approach through in-depth interviews of a total of twenty (20) respondents including seven key informants purposely selected due to their role in the implementation of motivation policies in the Korle-Bu Teaching Hospital Community. This study employed the case study design. The study found that mismanagement of the hospital’s resources was one of the challenges of motivation at the Korle-Bu Teaching Hospital. Again, the study found that inability of nurses to express their worries and issues concerning their welfare affected motivation and job satisfaction largely. Furthermore, the study found that the hospital did not have any medical plan for nurses at the Korle-Bu Teaching Hospital. The study recommends that employees’ views must be sought when it comes to motivation to find out exactly what their needs are but not to impose anything on them in the name of motivating them. The study also recommends that nurses’ preferences for different benefits vary with their ages, marital status and so on. It is important for the hospital to “customise” their benefit packages and use them to their best advantage. It is important to mention that for motivation to be able to achieve its intended purpose, there is the need for the hospital to identify the individual needs in order to satisfy them accordingly to promote job satisfaction.