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Vacancy as Customer Care Officer in SRL Diagnostics | 3 Opening

 

Clinical courses

SRL Diagnostics is a leading and reputed Lab network. We are the only Pathology diagnostic center in India to have 12 Reference Labs, 4 Centers of Excellence, 270 Network Laboratories and a footprint spanning over 5500 Collection Points. We offer more than 3500 tests, using the most advanced state-of-the-art technology supported by our highly skilled personnel. Today SRL is conducting more than 80,000 tests in a day ranging from simple to high-end tests.

Post: Customer Care Officer

No.of post: 03

Job Description
- Handling Customer Queries.
- Intimating Problem Specimens to the Client, Sales Team, Call center, network and franchisee labs.
- Resolving Problem Samples telephonically & by e-mails.
- Replying to the Queries of Client/Sales Officers /Patient/Doctors / Call Centers through fax, telephone and Emails.
- Co-ordination with the various Depts. SRL for solving patients, Call Centers queries, report status etc.
- Accepting request for add-on & Cancellation of test, Modification, Out of turn test (genuine case).
- Accepting & forwarding received request of Home Visits. to the concern dept.
- Delays/Test down information from Lab. Conveyed proactively to the Client/Sales Officers / Call Center.
- Providing assistance to Call Centre for all CCG task

Candidate Profile
Candidate having minimum 1 yrs experience in Front office & client servicing and medical billing can apply.
Candidate with hospital / health care industry will be preferred,
Should have Excellent Communication Skill with Pleasing Personality
Should be ready to join immediately

Additional Information:
Experience: 1-5 Years
Qualification: B.Sc/ B.Pharm/ M.Pharm/ M.Sc
Location:
Bengaluru/Bangalore
Industry Type: Medical/ Healthcare/ Hospitals
Contract type: Temporary appointment
Functional Area: R&D
End Date: 30th November, 2015

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